Any questions? Below is a summary of the most frequently asked questions and their answers. Should your question not be addressed in this section, please do not hesitate to contact me at any time.

Question: How are translations priced?
▪ Answer: All assignments are priced on a per project basis. Fees depend on the type and complexity of the project as well as turnaround time. Translations are generally priced on a per word basis. Glossary/terminology compilations are charged per entry. Other language services are charged by the hour.

Question: How can I get a price estimate?
▪ Answer: Please submit your files via e-mail along with your full contact information (Name, Company Name, Address, Phone Number, E-mail). After reviewing your documents, a word count is conducted and a turnaround time for your project is calculated. You will receive a free, no-obligation quote within 24 hours.

Question: Regarding the word count of the documents, are numbers and common words like "a" or "the" counted as well?
▪ Answer: Yes, the final word count is based on the electronic word count of the source text.

Question: What is your turnaround time?
▪ Answer: To ensure translation quality, please allow for research, editing, proofreading as well as for any queries that may arise during the translation process. Of course, the difficulty of working with hard-to-read files such as handwritten or scanned documents will also add to the total turnaround time. Please keep this in mind when ordering a translation. Regular turnaround time for translation is approximately 1,500 to 2,000 words per day. The daily capacity for terminology projects can vary considerably. Upon review of your documents, you will be informed about a realistic turnaround time for your project.

Question: Will our information be kept confidential?
▪ Answer: Absolutely. I am committed to safeguarding your best interest. Due to the highly confidential nature of our industries, I have strict confidentiality and non-disclosure policies in place to protect my clients' proprietary information.

Question: Which file formats do you support and how should documents be delivered?
▪ Answer: I accept documents in a variety of electronic file formats. The most common delivery option is sending your files via e-mail. Should you only have hard copies available, you can mail them or send them via courier. You must receive confirmation that your documents have been received. If you did not receive any confirmation, please contact me.

Question: How will the documents be returned to me?
▪ Answer: The translated documents will be returned in any manner that you prefer, provided that the requested file format and means of delivery are supported. Files are usually returned via e-mail.

Question: What is a CAT tool?
▪ Answer: Computer-aided translation (CAT) tools are useful for quality control purposes, as they ensure consistency within the translation and among multiple or future texts of the same subject matter.

Question: Do you use machine translation?
▪ Answer: No. All translations are performed by professional and experienced human translators.

Question: What are your payment terms?
▪ Answer: 30 days net.